A SaaS dashboard for small IT teams to triage tickets, assign owners, track response targets, and report recurring issues.
Start with: Publish a landing page with an interactive ticket-priority template and interview 10 IT support leads.
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A weekly newsletter for operations leaders covering practical customer support systems, service recovery examples, and vendor tool comparisons.
Start with: Write one issue analyzing how a small business can set response-time standards across email, phone, and chat.
A physical desk kit for local business managers with apology cards, incident logs, staff scripts, and customer follow-up checklists.
Start with: Create 10 printable kit components, photograph a prototype, and open preorders on a simple product page.
A paid peer group for customer service managers to share playbooks, troubleshoot escalations, and review each other's support metrics.
Start with: Host a free 45-minute roundtable for five service managers and collect their top recurring operational problems.